Very simple. On our website, hotelgiftcard.com, pick a hotel. Then choose your desired room and click continue. Enter your name and email address and click on Hotelgiftcard in the payment method.

First check your e-mail and spam inbox if you have not yet received a booking confirmation. If you cannot find the confirmation there, please contact our customer service. They will be happy to help you by resending the confirmation to you.

E-mail address: bookings_aus@hotelgiftcard.com

After making your payment, an invoice will automatically be sent to your specified e-mail address. Did you still not receive it? Please email or call us, so we can create a new invoice for you.

Email address: business@hotelgiftcard.com

In the booking process, in the ‘discount code’ field, you should enter your discount code (for a minimum spending value of 165 AUD, excluding partner service charges). If you enter it, the amount will be directly deducted from the total amount.

How annoying that your discount code is not working. Did you enter the discount code exactly (numbers, letters, dashes)? Then check if your booking meets the conditions of your discount code, these conditions differ per discount code.

Many discount codes are valid from a minimum booking value of 165 AUD (excluding partner service charges). This means the total booking amount needs to be above 197.74 AUD.

Have you checked this and your discount code is still not working? If so, please contact us.

Email address: bookings_aus@hotelgiftcard.com

Sure! You can also book with us without a gift card.

No, that is unfortunately not possible. You must always make a booking online.